Company:Service Quality Institute
From Wikology - The Open Business Directory
Service Quality Institute is the global leader in and brings you all the materials necessary to . The founder and president is John Tschohl (pronounced Schole). "Time" magazine calls John a "customer service guru". Tschohl founded the company in 1972 focusing on increasing the performance of the work force. In 1979, long before quality and became a hot topic, John Tschohl developed the world's first program with tips and strategies for increased performance in the work place. The firm started with one program, three audio tapes, a user-friendly leader guide and a 128 page participant book. Service Quality Institute is in its 35th year of business For the last 25 years we have focused solely on helping organizations keep customers, build market share and improve the performance of the entire work force so they develop a culture of delivering superior customer service. Our customer service training programs are
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